At ylaro, protecting the personal information of every Filipino player is a core responsibility, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored, and what rights you have under Philippine law. It applies to all users who access the platform, create an account, or interact with any part of the ylaro service. We encourage you to read this page alongside our Terms and Conditions and Responsible Gaming guidelines for a complete picture of how the platform operates.
Last updated: 2025. This policy applies to all users accessing ylaro from the Philippines.
When you create an account on ylaro, we collect the personal details you provide during the registration process, including your name, date of birth, email address, and contact number. This information is required to verify your identity, ensure you meet the minimum age requirement for entertainment platforms in the Philippines, and set up your account correctly. We do not collect more information than is necessary for these purposes, and all fields marked as required during registration serve a specific operational function. Your date of birth is used solely for age verification and is stored securely in our system. We may also ask for your preferred currency and region to ensure your account is configured for Philippine peso (PHP) transactions from the start. Registration data is never shared with unaffiliated third parties for marketing purposes without your explicit consent. If you choose not to provide required registration information, we will be unable to create or maintain your account.
As you use the ylaro platform, we automatically collect certain technical and behavioural data to help us operate and improve the service. This includes your device type, operating system, browser version, IP address, session duration, pages visited, and the games or features you interact with. Usage data helps us identify technical issues, optimise the mobile experience for Filipino players, and ensure the platform performs reliably across different devices and network conditions. We also record transaction histories, deposit activity, and account balance changes as part of our standard operational and compliance records. This data is retained for the period required by applicable Philippine regulations and our internal data governance policies. We do not use activity data to build profiles for sale to advertisers or data brokers. All usage data is processed in a manner consistent with the purposes described in this Privacy Policy.
If you contact our support team or submit a query through any available channel, we collect and retain the content of that communication along with your account details and the date and time of contact. This allows us to respond accurately, track the resolution of your issue, and maintain a record of interactions for quality assurance purposes. Support communications may be reviewed by our team for training and service improvement, but they are not shared externally except where required by law or regulatory authority. We will never initiate contact asking for your password, full payment card details, or any sensitive credential — if you receive such a request claiming to be from ylaro, please disregard it and report it to us immediately. All inbound and outbound support communications are stored securely and subject to the same data protection standards as your account information. You may request a summary of communications held about you at any time by contacting us through the details provided at the end of this policy.
ylaro uses the personal data we collect strictly for the purposes of operating the platform, processing transactions, verifying accounts, providing customer support, and complying with applicable Philippine laws and regulations. We may use your contact details to send you important account notifications, security alerts, or updates to this Privacy Policy — these communications are operational in nature and are not marketing messages. Where you have given explicit consent, we may also send you information about new features, promotions, or platform updates, and you may withdraw this consent at any time by updating your account preferences. Your data is used internally by authorised ylaro staff who require access to perform their job functions, and access is restricted on a need-to-know basis. We do not use automated decision-making processes that produce legal or similarly significant effects on your account without human review. Data is never used to discriminate against users based on any protected characteristic. All internal data use is governed by our data handling procedures and reviewed periodically to ensure continued compliance.
ylaro does not sell, rent, or trade your personal information to third parties for commercial purposes under any circumstances. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality agreements. These service providers are prohibited from using your data for any purpose beyond what is required to support ylaro's operations. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law, court order, or in response to a legitimate legal process. In the event of a business restructuring or change of ownership, user data may be transferred as part of that process, and affected users will be notified in advance where legally permissible. Any third party that receives your data is required to handle it in accordance with standards equivalent to those described in this Privacy Policy. We review our third-party data sharing arrangements regularly to ensure they remain appropriate and compliant.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. If you wish to exercise any of these rights, you may contact us using the support details provided at the end of this page, and we will respond within the timeframe required by applicable law. We will not penalise you for exercising your data rights, and exercising these rights will not affect your ability to continue using the ylaro platform unless the request requires account closure. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to handling all data rights requests promptly, transparently, and in good faith.
ylaro implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server environments, access controls, and regular security reviews conducted by our technical team. Your account password is stored in a hashed format and is never accessible in plain text by any member of our staff — this is why we will never ask you to share your password with us. We retain your personal data for as long as your account remains active and for the period required by Philippine law after account closure, after which data is securely deleted or anonymised. Transaction records and compliance-related data may be retained for longer periods where required by financial regulations or legal obligations. You are responsible for keeping your own login credentials secure and for logging out of your account when using shared or public devices. If you suspect your account has been compromised, please contact our support team immediately so we can take protective action on your behalf.
ylaro uses cookies and similar technologies to support the technical operation of the platform, remember your session preferences, and understand how users navigate the site so we can improve the experience for Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device for a set period to remember your preferences between visits. You can manage cookie settings through your browser's privacy controls, though disabling certain cookies may limit some platform functionality. We do not use cookies to collect sensitive personal information such as financial details or passwords. Our cookie practices are reviewed periodically to ensure they remain proportionate and aligned with this Privacy Policy.
ylaro may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, we will notify registered users through the platform or via the contact details associated with their account. The version of this policy currently displayed on this page is the one in effect, and we recommend reviewing it periodically. If you have any questions about how your personal data is handled, or if you wish to exercise your data rights, you may reach our team at [email protected]. For concerns that cannot be resolved directly with us, you may contact the National Privacy Commission of the Philippines. We take all privacy-related enquiries seriously and aim to respond within the timeframes required by law. Your trust is important to us, and we are committed to handling your personal information with care, transparency, and respect at every stage of your experience on the platform.
Your data is protected, your account is secure, and everything runs in your mobile browser. Create your free account today and start exploring bingo, fish games, sports, and more — all in Philippine pesos.